Frequently asked questions

How do I clean the bag?

Because it is made of polyurethane, it is more protected from getting stains. If you need to clean it, just wipe it down with a wet rag, or cleaning wipe.

 

What if my bag has a wrinkle in the material?

Sometimes bags may have a wrinkle in them from shipping. We found that you can put a pillowcase over the bag and iron it to get any bigger wrinkles out of the front or inside of the bag.

 

Returns?

We accept returns within 14 days of when you received your bag. Must be unused and in New condition. You can ship it back to us and when we get it we will refund you what you paid minus a 10% restocking fee.

 

Exchanges?

Yes, we can exchange for you within 14 days of when you received your bag, but it must be in new condition and you will need to pay the shipping.

 

What if something is damaged or defective on my bag?

Uh oh! We will get it exchanged for you, but you need to let us know of any defect or damage within 3 days of getting your bag.

 

Any other questions email: KikiLuDesigns@gmail.com